website player

If you experience any problems with the My5 player, we recommend that you visit the My5 Help Centre where you will find information and advice, including a list of error codes and what each code means.

If your issue does not appear to be included in the Help Centre then please let us know by sending an e-mail to and tell us the following:

  • The nature of the problem including any error codes.
  • The operating system of the laptop or desktop that you are using (ie. MacOS, Windows 10 etc.)
  • The type and version of browser that you are using (ie Firefox 50.1, Chrome 61.0)

If possible please send a screen grab of the problem.

Please note that following the most recent update, the My5 website player is no longer compatible with Internet Explorer. If you use IE, you should either try another browser, or install Edge if compatible with your version of Windows.

Every issue we receive will be logged and investigated but unfortunately we will only be able to reply when it is necessary to contact you directly.