I'm encountering error messages on My5: why is this?

You may see error messages such as that below on screen while watching a show on the Channel 5 website, in the My5 Android or Apple app or on other Demand 5 apps: 

Whoops! The programme you are trying to watch isn't currently available. Please try again later

The message will usually be accompanied by a CA or JW error code. A comprehensive guide to identifying why these messages occur and troubleshooting tips for resolving them can be found in the Demand 5 Help Centre here

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