Helplines

Bereavement

 

Cruse Bereavement Care
Cruse Bereavement care offer telephone, email and website support for bereaved people in England, Wales and Northern Ireland. They have a Freephone national helpline and local services, and a website (hopeagain.org.uk) specifically for children and young people. Their services are provided by a network of 5,000 trained volunteers and are confidential and free.

Helpline : 0808 808 1677
https://www.cruse.org.uk/ 

 

Cruse Bereavement Care Scotland

Cruse Bereavement Care Scotland (CBCS) exists to promote the well-being of bereaved people in Scotland. They provide free care to bereaved people.

Helpline: 0845 600 2227     
http://www.crusescotland.org.uk/

 

Child Bereavement UK

Child Bereavement UK helps children, parents and families to rebuild their lives when a child grieves or when a child dies. They support children and young people up to the age of 25 who are facing bereavement, and anyone affected by the death of a child of any age.

Helpline: 0800 028 8840
https://www.childbereavementuk.org

 

 

Cancer

Cancer Research UK - offer reliable, easy to understand information to anyone affected by cancer. 

Helpline: 0808 800 40 40 (lines open Monday - Friday 9am - 5pm)

https://www.cancerresearchuk.org/

 

Macmillan Cancer Support - provides support to anyone living with cancer as well as their families, friends and carers.

Helpline: 0808 808 0000 (lines open every day 8am - 8pm) 

https://www.macmillan.org.uk/

 

Teenage Cancer Trust Supporting young people with cancer and their families and friends
http://www.teenagecancertrust.org/

Breast Cancer UK – charity campaigning to prevent breast cancer through education, scientific research, collaboration and policy change.    

https://www.breastcanceruk.org.uk/

 

Tackle Prostate Cancer - self-help organisation managed by and for men with prostate cancer.
Helpline: 0800 035 5302 (lines open 9am - 9pm)
Email: helpline@tackleprostate.org

http://www.tackleprostate.org/

 

 

Child Abuse

NSPCC - the UK's leading children's charity, preventing abuse and helping those affected to recover. The NSPCC provide confidential advice to anyone worried about the safety or welfare of a child.
Helpline: 0808 800 5000 (24 hours, every day)
nspcc.org.uk

ChildLine - offer confidential support to young people up to the age of 18. 
Helpline: 0800 1111 (24 hours)
childline.org.uk

National Association for People Abused in Childhood – NAPAC - Providing confidential help and support with recovery, no matter when the abuse took place. 

Helpline: 0808 801 0331 (lines open Monday – Thursday 10am - 9pm, Friday to 6pm)
https://napac.org.uk

 

 

Domestic Abuse

Women’s Aid – Live chat and coronavirus safety advice for survivors

Supporting women who experience physical, emotional or sexual violence in their home.

 

Victim Support – Live chat and coronavirus safety advice for survivors Information for victims of stalking or harassment.

Men's Advice Line
Providing support to men subjected to violence from previous or current partners. Helpline: 0808 801 0327 (lines open Monday - Friday 9am-5pm, and 8pm Monday & Wednesday)

http://www.mensadviceline.org.uk/
Email: info@mensadviceline.org.uk

 

Contacting emergency services silently

 

Gov.uk guidance

 

Drug and Alcohol Issues

Talk to Frank - for facts, support and advice on drugs and alcohol today.
Helpline: 0300 123 6600 (lines open 24 hours)
talktofrank.com

Narcotics Anonymous - Self-support group for people who have struggled with drug issues.
Helpline: 0300 999 1212 (lines open 10am -12midnight)

http://www.ukna.org/

 

Adfam - Providing support for families and friends of drug and alcohol users, including information on drugs, criminal justice system and support groups. 
http://www.adfam.org.uk/
Email: admin@adfam.org.uk

NHS Service Search find a drug treatment service near you.

nhs.uk/service-search

 

Drink Aware - Free, confidential helpline for anyone who is concerned about their drinking, or someone else's.

Helpline: 0300 123 1110 (weekdays 9am–8pm, weekends 11am–4pm)
drinkaware.co.uk

 

Alcoholics Anonymous – A safe space to share your experiences with other people, to help each other recover from alcoholism.
National helpline: 0800 9177 650
alcoholics-anonymous.org.uk

 

Eating Disorders

B-eat (Beat Eating Disorders) – offers support to those affected by eating disorders.
Helpline: 0808 801 0677
Youthline: 0808 801 0711
b-eat.co.uk

National Centre for Eating Disorders – offering effective help and treatment for sufferers.
Helpline: 0845 838 2040
eating-disorders.org.uk

Overeaters Anonymous – offers a program of recovery for eating issues / disorders including compulsive eating, over eating, under eating, obesity, anorexia, bulimia.
oagb.org.uk

 

Financial Hardship and Money Difficulties

Step Change - Step Change offer advice about budgeting and debt management.
FreeHelpline: 0800 138 1111 (lines open Monday – Friday 8am - 8pm, Saturday 8am – 4pm)
stepchange.org

National Debtline - Free, confidential and independent advice for anyone with debt problems in England, Wales and Scotland.
Helpline: 0808 808 4000 (lines open Monday - Friday 9am - 8pm, Saturday 9.30 - 1pm)

http://www.nationaldebtline.co.uk

 

Business Debtline - provide free, confidential and independent advice to businesses on coping and dealing with debt problems.
Free Helpline: 0800 197 6026
bdl.org.uk

Citizen’s Advice - offer advice across a variety of issues, including debt and financial hardship.
citizensadvice.org.

Useful links for tackling nuisance calls, messages and scams -
https://www.ofcom.org.uk
https://www.moneysavingexpert.com

 

Gambling

Gamcare - provide confidential counselling to anyone affected by gambling. 
Helpline: 0808 8020 133
gamcare.org.uk

Gamblers Anonymous (UK) - self-help organisation for anyone with gambling problems.
Helplines: See contact page for regional phone numbers
gamblersanonymous.org.uk

Gam Anon - offering advice and help for anyone affected by someone else’s gambling problem.
Helpline 08700 50 88 80 24 hours a day every day National rate
gamanon.org.uk

 

National Debtline - Free, confidential and independent advice for anyone with debt problems in England, Wales and Scotland.
Helpline: 0808 808 4000 (lines open Monday - Friday 9am - 8pm, Saturday 9.30 - 1pm)

http://www.nationaldebtline.co.uk

 

 

Homelessness

 

Shelter - England & Scotland - give advice to anyone who is homeless or anyone with housing problems.

Adviceline: 0808 800 4444 (lines open Monday – Friday 8am – 8pm, Saturday, Sunday 9am – 5pm) 
http://england.shelter.org.uk/  
http://scotland.shelter.org.uk/

Shelter Cymru - Information and support for housing problems in Wales.

Emergency support: 08000 495 495 (lines open Monday – Friday 9.30am – 4pm)
http://www.sheltercymru.org.uk/

Housing Benefit - Government information on eligibility for claiming Housing Benefit.
https://www.gov.uk/housing-benefit

Salvation Army - Providing help and services for homeless people in UK & Ireland.
http://www.salvationarmy.org.uk/

Mental Health

 

Mind - offer information and support for all mental health areas.

Helpline: 0300 123 3393 (lines open Monday - Friday 9am - 6pm) 
mind.org.uk

 The Samaritans - a charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide.

Tel: 116 123 (Free)

samaritans.org 

The Mental Health Foundation - Online A-Z guide of mental health issues.
mentalhealth.org.uk

Campaign Against Living Miserably - CALM run a free, confidential and anonymous helpline as well as a webchat service, offering help, advice and information to anyone in crisis.
Helpline: 0800 58 58 58
thecalmzone.net

RETHINK - provide advice about recovery for anyone affected by severe mental illness.
Helpline: 0300 5000 927
rethink.org

 Maytree - provide a unique residential service for people in suicidal crisis so they can talk about their suicidal thoughts and behaviour. 

Tel: 020 7263 7070
maytree.org.uk

 Time to Change – aim to end Mental Health discrimination.
time-to-change.org.uk

Papyrus – Prevention of Young Suicide – Provide confidential advice to young people about suicide prevention and also offering advice to anyone concerned about a young person.
HopeLineUK: 0800 068 41 41 (lines open Monday – Friday 9am - 10pm, Weekends & Bank Holidays 2pm- 10pm)
Email: pat@papyrus-uk.org
SMS: 07786209697

http://www.papyrus-uk.org

 Anxiety UK - support for anyone with an anxiety condition.
Helpline: 03444 775 774 (lines open Mondays - Fridays 9.30am – 5.30pm)
Text: 07537 416 905
Email: support@anxietyuk.org.uk

http://www.anxietyuk.org.uk/index.php

 NHS – Overview and information on symptoms and treatment of Schizophrenia.
http://www.nhs.uk/Conditions/Schizophrenia

NHS - information on symptoms and treatment of Post-Traumatic Stress Disorder.
http://www.nhs.uk/conditions/post-traumatic-stress-disorder

Bipolar UK - offer a range of services for anyone affected by bipolar and associated illnesses.
Email: info@bipolaruk.org.uk

 Help For Hoarders - offer advice for compulsive hoarders and their families.
http://www.helpforhoarders.co.uk/

Hoarding UK - provide advice about compulsive hoarding.
https://www.hoardinguk.org/

NHS- NHS information on compulsive hoarding.
http://www.nhs.uk/Conditions/hoarding/Pages/Introduction.aspx

OCD UK - support anyone affected by Obsessive Compulsive Disorder and their family and friends.

Adviceline: 03332 127890 (lines open Mondays - Fridays 10am - 4pm)
Email: support@ocduk.org
http://www.ocduk.org/

 

Miscarriage and Stillbirth

 

Miscarriage Association
Miscarriage Association offers support and information to anyone affected by the loss of a baby in pregnancy.
Helpline: 0192 4200 799

https://www.miscarriageassociation.org.uk/

Scottish Care and Information on Miscarriage

Scottish Care and Information on Miscarriage provides counselling for women and couples in Scotland who have suffered miscarriage, stillbirth or neonatal loss.
Helpline: 0141 552 5070

http://www.miscarriagesupport.org.uk/

 Sands
Sands is a stillbirth and neonatal death charity in the UK that offers help and support to anyone affected by the death of a baby.

Helpline: 0808 164 3332

Email: helpline@sands.org.uk
https://www.sands.org.uk/

 Tommy’s
Tommy’s are the largest charity funding research into the causes of miscarriage, stillbirth and premature birth. Tommy’s offers support and information on a wide range of pregnancy topics and has a helpline staffed by midwives providing non-urgent, pregnancy related. information.
Helpline: 0800 0147 800

www.tommys.org  

 

Post Natal Depression:

House of Light
House of Light provides telephone and email support to those affected by Postnatal/Antenatal Depression and Anxiety.
Helpline: 0800 043 2031 or 01482 580499
Text: 07854 220790
Email: help@pndsupport.co.uk
https://pndsupport.co.uk/

 

Pandas Foundation (Pre and Postnatal Depression Advice and Support)

Pandas Foundation is a support group network that can advise men (or anyone) whose wives or partners are suffering from pre or post-natal depression, on how to support them.
Helpline: 0808 1961 776
www.pandasfoundation.org.uk

 

Association for Post Natal Illness (APNI)
APNI has a countrywide network of phone, e-mail and postal volunteers to offer help and support to sufferers, as well as partners and families of sufferers.

Helpline: 0207 386 0868
https://apni.org/

 

Pregnancy and Fertility

 Fertility Network UK

Fertility Network UK provides free and impartial help, support and advice, as well as a network of local support groups, a support line, info line and a website.

Helpline: 0121 323 5025

https://fertilitynetworkuk.org/

Ectopic Pregnancy Foundation
The Ectopic Pregnancy Foundation (EPF) aims to improve the care of women with a diagnosis, or possible diagnosis, of ectopic pregnancy.
Helpline: 0845 070 4636
https://www.ectopicpregnancy.co.uk/

 

National Childbirth Trust (NCT)

The NCT offers information and support in pregnancy, childbirth and early parenthood.  Callers are put in touch with counsellors and/or local and regional contacts for support groups. Their mission is to support parents through the first 1,000 days, to have the best possible experience of pregnancy, birth and early parenthood.
Helpline: 0300 330 0700
www.nct.org.uk

 

Tommy’s
Tommy’s offers support and information on a wide range of pregnancy topics and has a helpline staffed by midwives providing non-urgent, pregnancy related information.
Helpline: 0800 0147 800

www.tommys.org

 

Self-Harm

Harmless - provides a range of services about self-harm including support, information to people who self-harm, their friends and families.
http://www.harmless.org.uk/

The Mix – is the UK’s leading support service for young people, here to talk to you help you take on any challenge you’re facing, and help you find the correct support and information.
Helpline: 0808 808 4994

Email: help@themix.org.uk

 

Shout – if you’re experiencing a personal crisis and need support to cope.
Text Shout to 85258
https://www.giveusashout.org/

NHS – information on self-harming.
http://www.nhs.uk/conditions/Self-injury/Pages/Introduction.aspx

 

Sexual Violence

Rape Crisis England & Wales
Rape Crisis England & Wales offers confidential support and information to women in England and Wales who have survived any form of sexual violence, no matter how long ago. Also provides immediate support to friends and family on how to support female survivors of sexual violence.
Phone: 0808 802 9999 (12–2:30pm & 7–9:30pm daily)
https://rapecrisis.org.uk/

Survivors Trust
The Survivors Trust provide support and signposting for women, men and children who are survivors of rape, sexual violence or childhood sexual abuse.
Phone: 0808 801 0818
https://www.thesurvivorstrust.org/

Rape Crisis Scotland 
Rape Crisis Scotland provides confidential support for anyone affected by sexual violence, no matter when or how it happened. They can also put you in touch with local rape crisis centres.
Phone: 0808 801 03 02
https://www.rapecrisisscotland.org.uk/

The Rowan 
The Rowan provides a range of support and services 24 hours a day, 365 days a year to people of all ages who have been sexually abused, assaulted or raped, whether this happened in the past or more recently.
Phone: 0800 389 4424
http://therowan.net/

RASAC (Rape and Sexual Abuse Support Centre)
National Helpline: 0808 802 9999 (12-2.30 & 7-9.30)
rasasc.org.uk

Women Against Rape
womenagainstrape.net

National Male Survivors Helpline
National Male Helpline: 0808 800 5005
Young People’s Helpline: 0808 800 5007
(Opening hours for both helplines Monday, Wednesday & Friday 9am – 5pm, Tuesday & Thursday 8am – 8pm, Saturday 10am – 12pm)

 

Sexuality and Gender


The Pink Practice
The Pink Practice offers in-person and online sessions for individuals, couples and families within the LGBTQ+ community.
Helpline: 020 7060 4000

http://www.pinkpractice.co.uk/

LGBT Foundation
LGBT Foundation provides a range of services to lesbian, gay, bisexual and trans (LGBT) communities, such as telephone and email support, pop-in services and sexual health advice.

Helpline: 0345 330 3030

http://www.lgbt.foundation/

 

Mermaids
Mermaids is a service providing telephone support for children and teenagers with gender identity issues and their families.

Helpline: 0808 801 0400

https://mermaidsuk.org.uk/

 

Beaumont Society
Provides help and support to the transgender community.

Helpline: 01582 412220

https://www.beaumontsociety.org.uk/

 

Tourette’s

Tourettes Action

Tourettes Action work in England, Wales and Northern Ireland and is the leading support and research charity for people with Tourette Syndrome and their families, helping people with TS to receive the practical support and social acceptance they need to help them live their lives to the full.
Helpline: 0300 777 8427

 

 

Victims of Hate Crime

 

Stand Against Racism & Inequality - SARI 
The SARI offer support for victims of any type of hate crime including racist, faith-based, disablist, homophobia, transphobia, age-based or gender-based.
To report a Hate Crime, call their helpline: 0800 171 2272 (lines open Monday – Friday 9.15am – 5.15pm)

http://www.sariweb.org.uk/

 

The Monitoring Group
The Monitoring Group offer both information and support to anyone who is a victim of racial, religious, sexual harassment, violence, state neglect or police misconduct. 

http://www.tmg-uk.org/

 

Stop Hate UK

Stop Hate UK provides independent and confidential support to people affected by Hate Crime.  They provide confidential Hate Crime reporting services in various areas of the UK, including a 24 hour helpline. 

www.stophateuk.org

 

 

 

 

 

 

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